Marketing through Small Business Partners is broken. The fuel behind these programs, co-op or MDF funds, has lost its octane rating............years ago.
According to a study conducted by Borrell Associates in 2012, co-op marketing spend through local small business partners is a $22.4 billion dollar (broken) market in the United States alone. $6 billion of that goes unused every year.
The Problem: Co-Op Programs are not Working for SMB Channel Partners
SMB partners at the local level, selling products and services of major brands, are tired. They are tired of trying to understand the complex co-op advertising rules of the brands they sell. They are tired of being out of pocket thousands of dollars for months on end to advertise according to someone else's rules. They are tired of their own brand being suppressed. They are tired of having limited resources to run Brand advertising programs effectively.
The result? Mediocrity. Partners are not engaged. They aren't using the tools Brands give them. Brands don't understand how the money they spent is performing. And the tell-tale sign? Billions of dollars of co-op going unused per year. Free money, going unused! Where else does that occur!?
The unfortunate part about all of this is that mediocrity has become a standard in an industry plagued with widespread problems. In an age where marketers are held to showing data behind spend, co-op budgets had been excused. "Its hard enough getting SMBs to advertise - how the heck can I track it?"
Brands selling through indirect sales-channels see co-op as a compulsory obligation to run a channel. And because traditional claims-based reimbursement programs ask for documentation without an obligation to marketing performance, billions of dollars are spent, without recalibration every year and without accountability to a marketer's #1 promise - spending money on campaigns that work!
This is how a typical conversations starts:
Brand: "Hey, SMB. You should really sell my products/services through your business. You'll make a lot of money."
SMB: "That's great - but I already represent your competitor. How are you different?"
Brand: "Well, your customers are going to like our products / services much better. We've got great training programs. Plus, we'll help you advertise locally - we'll give you co-op money and all you have to do is [insert 10 pages of brand / co-op documentation here]. Submit a claim, and [insert documentation rules here], we'll spend a few months processing your information, and we'll get you back a check in six months. How does that sound?!!
SMB: "Urgh.....I'm in?"
Here's how it works 6-months later to 80% of the channel:
Brand: "Hey SMB, so glad you are in our program, but let's look at getting your numbers up to be closer to John on the other side of town."
SMB: "Sure - I'm willing. What's John doing that I'm not?"
Brand: "Well, for starters, John spent ten times the amount you did on advertising our products/services to your community. How come you didn't participate in the Q4 product launch program?"
SMB: "I don't have the same team that John has - it would have taken me too much time, and I don't understand what it is. I need to be focused on selling!"
Its a Difficult Problem: Running the Channel is Hard
The painful reality is that as channel marketing professionals, we are dealt a crappy set of cards at the onset. We still are! We have to:
- Influence independent business owners, which is already like herding cats, who have the authority to make their own decisions on how they advertise their business, and where they spend their time and money
- Work with an audience strapped on monetary, time and know-how resources
- Work with archaic tools and systems that only track co-op balances
Then, on top of all of that, we have to use the same methodologies for SMB Partners as the bigger Partners - a strategy destined to fail from misalignment of tools to Partner needs. The culprit? Reimbursement systems!
As transformative shifts in technology and marketing ecosystems have occurred over the past ten years, particular digital marketing, the same legacy claims-based co-op reimbursement program has lived on - like a cockroach in a nuclear winter.
The Impetus Towards the Solution
As the traditional co-op marketing model has failed, there is greater accountability and new MBOs placed on Chief Marketing Officers and the team responsible for overseeing the channel. They are being charged to:
- Support increasing sales through the channel
- Understand how co-op budgets to support sales growth are being spent - does this money perform better than direct marketing spend
- Increase marketing engagement through partners
- Unify direct sales national strategy with local marketing strategy through partners
The above priorities are now driving the shift for the C-Suite to find a better way to run the channel
The Solution, And The Billion Dollar Shift to Co-Pay Programs
Co-op reimbursement programs struggle with the quintessential connection to performance because of the logistical hurdles in bridging down to local-level data. "The process is backwards," says the savvy Channel Manager. "In the past, I used to tell my Partners the money they had available. Then they'd submit proof, and I'd pay them out. Performance requirements was an after-thought."
Co-pay programs intrinsically link co-op funds and MDF to pre-approved, brand-run marketing programs and network-wide product launches. Because these programs are interconnected, Partners are never out of pocket with their money, are immediately informed on what's available, and more importantly, don't have to second guess what works.
And with the Brand now back in control of how their spend is happening, they can use their network's buying power to drive marketing efficiencies. This lowers costs for all partners, even smallest, while simultaneously connecting their spend to deep, local-level understanding on performance.
Co-op guidelines are now directly incorporated into performance measurement and tracking standards because they are married to the spend itself, rather than being an after thought. Channel marketing programs using co-op budgets are now being designed to measure what the brand needs to measure before program launch.
Broken channel programs are now performing. Engagement is up. And its all because there is a better way, a better process. A process that informs the Brand on performance. Performance that provides insights back to redefine and incentivize Channel behavior around the interests of the Brand, and not the interest of the SMB Partners.
A once compulsory business-requirement is now becoming a weapon for the best brands to compete in local markets.
About the Author
Jared is the Chief Executive Officer of SproutLoud. Since 2006, he has been primarily responsible for strategic direction of the Company, as well as the oversight of SproutLoud's Partner ecosystem. Prior to SproutLoud, Jared worked in Thomas Weisel Partner’s internet and online advertising investment banking practice in San Francisco. He served as the lead analyst on a number of Corporate Finance and M&A deals including Newscorps’ buyout of Intermix Media (Myspace.com). Jared graduated with a B.A. in Finance and Marketing from the McIntire School of Commerce at the University of Virginia. Jared has an MBA from the Kellogg School of Management at Northwestern University and is a member of the Young President's Organization (YPO). Jared has been honored as one of the Top 40 Under 40 Entrepreneurs by South Florida Business Journal and a Top 50 Entrepreneur by Business Leader Magazine. Jared lives in South Florida with his wife and two sons.More Content by Jared Shusterman